Frequently Asked Questions
Everything you need to know about our cargo e-bikes and family cycling solutions.
What is the weight capacity of your cargo e-bikes?
Our cargo e-bikes are built for heavy-duty use, typically supporting a total payload capacity of 400 to 450 lbs, including the rider and cargo.
How long does the battery last on a single charge?
Depending on the terrain and load, our high-capacity lithium-ion batteries provide a range of 35 to 60 miles per charge.
Do the bikes arrive fully assembled?
To ensure safe shipping, bikes arrive 85% assembled. We provide comprehensive video guides and tools for final assembly, or you can opt for professional local assembly services.
What kind of warranty do you offer on family e-bicycles?
We offer a 2-year limited warranty on the frame and a 1-year warranty on electrical components, including the motor, battery, and controller.
Are the cargo bikes safe for transporting children?
Yes, our family models feature integrated frame racks, safety rail compatibility, and hydraulic disc brakes for maximum stopping power when carrying precious cargo.
Do you offer financing options for larger purchases?
We partner with several flexible payment providers to offer monthly installment plans, making it easier to invest in your family's new sustainable transport.